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Entrega, devoluciones y garantía

Transport   Delivery    Returns    Garantía    Promotions


The delivery of your package is insured by IMX service. Soft Paris can not be held responsible in case of problems during transport (an open package, opened by a third party package and or lost). Do not accept open packages because its content may be incomplete and claims would not be possible . You have 15 days from the date of shipment of the package to make a claim on the contents.

Packaging: We make sure all the packaging of your products is discreet and chic.

Home sales: Soft Paris offers the ” Confidential package” £2.50 / 3€ . Your order is packaged and closed in individual bags with a label and your name. Ask your Advisor if you also want a gift box.

Shopping on the site if your purchases are intended for a gift for someone else select this option when you pass your order and send your gift with a personalised message!


Purchases during a home sales party:

The delivery of your package is provided by :

Direct home delivery: by IMX service.

Your Advisor will send your package directly . She has the responsibility to do so.

The shipping time varies from 48 to 72 hours after receipt of payment for the order .
No deliveries can be made within 7 days from the date of the meeting. Any delivery in this period is illegal.


The shipping cost depends on the country of delivery and the amount of your purchases.

Shipping time:
UK and Ireland: 3 to 7 days
The delivery time indicated is for working days only and will begin when payment has been received.
Any order paid online on a week day and placed before noon are shipped the same day.
We accept no responsibility for the rights and customs fees charged by your country or the law regarding the possibility of importing our products in your country.

Cost of Product:

Delivery Charge:

£0.00 – £200.00 / 0.00€ – 200.00€

£8.50 / 8.50€

Over £200.00 / 200.00€

Free Delivery


All exchanges/returns must be made within the deadline of the warranty.

Purchases during a home sales party:

Contact your advisor(s), she will handle everything.

Shopping on the site

Defective Products:
You can return a product considered defective within 1 day to 6 months (see Warranty page) to run from the date of shipment of the product . Make sure you use functional batteries and that they are inserted correctly before sending this product. The batteries supplied with some items are demo batteries. They have a short duration. Soft Paris can not in any case replace them.

Change of heart:
You have a period of 14 working days from dispatch of your order to request a refund or exchange. You have to send the products received. Shipping charges will not be refunded in any case by Soft Paris .
The products should be forwarded within 15 days of the date of cancellation. The refund for the cancelled product will be made within 30 days of notification of cancellation. If you’ve chosen to make a change, please wait a few days so we can route your package.

Return Process:

Send a message via the contact form on the site indicating the order number, the product reference and the request (refund / exchange). A refund number will be given for speedy treatment of your request. For an exchange, a new article will be issued.
Shipping costs are at your expense, forwarding expenses will be paid by Soft Paris unless it appears that the product works correctly (you will then be billed for forwarding expenses).

We do not accept responsibility for goods lost in transit.

The cost of postage is your responsibility.
Processing fee of £4.50 / 5€ will be deducted from the refund or will be charged if you request a trade, even for shipping of products traded.

Exchange :

New order for a greater amount: join the payment of the balance to the exchange request.

Exchange amount less than the original amount: refund of the difference will be made ​​within 30 days after receiving the product for exchange.

In case of excessive returns, Soft Paris reserves the right to refuse an order.

Your package is returned to Soft Paris:

This occurs either because the recipient’s address is incorrect, because the package itself has been more than 14 days at the post office nearest to the recipient.
You will be charged for the cost of re-shipping (£8.50 / 8.50€) plus £4.50 / 5€ processing fee.

The above process must be followed to ensure timely processing of your return request.


Has comprado productos de Soft París en una reunión organizada por una Asesora de la Felicidad Soft Paris.

Además de la garantía inicial de 30 días, también puedes disfrutar de una garantía ampliada de 5 meses en los juguetes íntimos desde la fecha de envío de tu pedido. Recuerda que debes hacer esta petición durante los primeros 30 días de garantía. ¡Pide a tu Asesora que te ayude a hacerla!

Acabas de comprar nuestros productos en línea

Los Juguetes íntimos compradas en la tienda online tienen automáticamente la garantía de seis meses.

Para cualquier otra consulta, por favor visita las Condiciones Generales de Venta


Discounted products or gifts can not be returned or exchanged.